Privacy Policy

Welcome to XIXILI’s website. XIXILI understands that your privacy is important and our goal is to maintain your trust and confidence when handling personal information collected through this website and through any of our various store channels.

Our Privacy Policy outlines our commitment in relation to any personal information you might supply to us when you visit this site or any of our stores. By using this website and providing your data to us, you consent to the collection and use of personal information by XIXILI Intima Sdn Bhd as set out herein.

Below are the types of information that may be supplied to us when you use our website or provide data in-store during a purchase or sign up for an account with us:

At all times, you have the choice on whether or not to disclose any personal information we may request for marketing purposes and the type of information or communication (if any) you would like to receive from XIXILI or our respective related and associated companies. You acknowledge that your data may be processed by Third Party applications assigned by XIXILI to enhance our services, drive our marketing communications and for performance marketing analytics.

We do not sell or rent any of your personal data to third parties for their marketing purposes. We do however, share personal data to affiliated third parties such as our service providers, data processors and sub-processors. These service providers assist us in operating our services, conducting our business, expanding our business or servicing our customers, and for personalizing user experiences across our channels. It may include for example, cloud storage services, billing services, marketing and analytics, maintenance and technology services.

“Personal Data” is any information which identifies or can be reasonably used to identify a natural person. Such data includes for example: first and last name, phone number, email address, unique online identifiers, billing information, credit card details, etc.

As opposed to Personal Data, non-personal data, or anonymized data, is information which does not identify a specific natural person and cannot reasonably be used for such identification. This type of information includes for example aggregate or statistical data.

XIXILI will reasonably strive to protect the personal information you share with us, however you agree and acknowledge that none of us can ensure or warrant the complete security of such information. Our security features to safeguard the privacy of your personal identifiable information are in line with all reasonable industry standard practices and in accordance with the Malaysian Personal Data Protection Act 2010 (“the Act”). If you become aware of any security breaches, please do Contact Us as soon as possible.

Please do not share any of your personal information, such as User ID and passwords, with anyone. Your assistance and exercise of prudence will help us protect your personal information.

Please be reminded that if you lose control of your password, you may lose substantial control over your personally identifiable information and may be subject to other legal consequences. In any event, you are solely responsible for keeping your User ID and password secured. XIXILI shall not be held responsible or liable in any manner for lapses in security as a result of your failure to keep your personal information private. Should you feel that your login details has been compromised, please be sure to Contact Us as soon as possible.

By using this website, you also acknowledge and agree that all disclosure of your personal information to us is at your own risk, and XIXILI and its employees shall not be responsible or liable in any manner to you or any other person for any loss, injury, damage, expenses, demands, claims, actions and/or proceedings incurred, suffered or sustained as a consequence thereof.

Yes, XIXILI Intima Sdn Bhd both retails internationally and engages service providers internationally in various jurisdictions around the world. Therefore, Personal Data may be transferred across international borders within the framework of our services. International transfers of data are done with appropriate measures to ensure that your Personal Data receives an adequate level of protection as required under applicable law. Further, when Personal Data collected within the EU is transferred outside the EU (and not to a recipient in a country that the European Commission has decided provides adequate protection), it shall be transferred in accordance with the provisions of the Standard Contractual Clauses approved by the European Union (if applicable).

We require this information to understand your needs and to provide you with a better service. In particular, we use the data collected for the following purposes:

• internal record keeping, unless instructed otherwise by yourself and subject to applicable laws, we will retain the information we collect for as long as needed to provide our services and to comply with our legal obligations and to resolve disputes, if applicable
• to provide further support and after care for your purchase
• to send you a digital e-receipt for your purchase, should you opt in
• to send you promotional messaging via email, eSMS or through other digital marketing channels about new products, special offers or activities that we think you may find interesting from time to time, should you opt in
• we may also use this information to customize and personalize your experience with XIXILI through the website and through our other channels
• we may also use your information to contact you for market research purposes
• we may process feedback and review information you have provided for our promotional and marketing purpose (i.e., public marketing campaigns such as via social media, online channels, etc.). 

This website may place cookies on your computer or device to make the site work better and to help us better understand how you use our site. Use of this site (by clicking, navigating, or scrolling) will be considered consent.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. The cookies currently used on our site are:

- Social Media plugs ins: Meta, Tik Tok, YouTube

- Analytics Provider: Google Analytics, Convizit Analytics

- Ad Network: Google Inc.

- Affiliate Marketing Providers

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

XIXILI stays in touch with you through our digital marketing channels, emails and phone communication to keep you updated about our special offers, new products or services and other noteworthy news items about the brand. If you have previously given your request and permission, you will be part of our mailing list to receiving these marketing communications.

If you would like to change your permission after registration or to unsubscribe from receiving our mailing list, please Contact Us. You can also automatically unsubscribe from any emails and newsletters you receive after registering through your signed in account on this website or directly on the newsletter received.

Whenever you wish, you are given the opportunity to access and correct inaccurate or incomplete personal information that you may have given to us. For most data fields to your personal information, you will be able to make edits within your account once you have signed in on our website. For additional amendment requests, please send your request via Contact Us.

You reserve the right to:

- receive confirmation on whether or not we process your Personal Data;
- access your Personal Data and receive a copy of the Personal Data that we hold;
- rectification of your Personal Data;
- the erasure of your Personal Data and account with us;
- restrict or to object to the processing of your Personal Data;
- data portability.
- lodge a complaint to a supervisory authority should you not having something addressed; and
- the right to withdraw consent to processing of Personal Data.

We may request additional information from you when you contact us with a request concerning your personal data, in order to:

(i) verify your identity;
(ii) determine the applicable laws;
(iii) and locate your data.

We may amend our Privacy Policy from time to time and any such changes shall be notified through our posting on this website.

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